1. How to submit

Email [email protected], preferably from the address associated with the service. The published phone and WhatsApp channels also appear below. Use a clear subject such as Complaint, Refund Request, Privacy Request, or Payment Issue.

2. Information to include

• Your name and a suitable contact channel.
• Order or invoice number, username, or page URL where available.
• A short description, relevant date, and the outcome requested.
• Only necessary documents or screenshots. Never send a password, verification code, or full card number.

3. Review and handling

We register and review the request with relevant contract, invoice, payment, and support records. Identity or more information may be requested. We then explain the outcome, next step, or any referral to a third-party provider or a VIBEX client that controls the data. Security and unauthorized-access risks receive suitable priority. This process does not prevent recourse to a competent Saudi authority.

4. Escalation

If the response does not resolve the issue, reply in the same thread and request escalation, identifying the disputed point and any new evidence. VIBEX will conduct an internal review within available capability. A complaint may also be made to the competent authority or court where applicable.